Eliora Healing House - Terms & Conditions

Last updated: 20/5/2025

This website is operated by Eliora Healing House. Throughout the site, the terms “we”, “us” and “our” refer to Eliora Healing House. Eliora Healing House offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or booking a treatment or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website.

1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products or services for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve:
• transmissions over various networks; and
• changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

3. Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only.

4. Modifications to the Service and Prices
Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.

5. Services or Products (if applicable)
Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction.

6. Booking Policy
All appointments must be booked in advance and require a deposit to confirm. Deposits are non-refundable for no-shows or cancellations made with less than 24 hours' notice.

Please arrive on time. Late arrivals may result in reduced treatment time to accommodate subsequent clients.

7. Optional Tools
We may provide you with access to third-party tools (such as Square or online booking platforms) which we do not monitor nor have control over.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

8. Third-Party Links
Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy.

9. User Comments and Feedback
If you send certain submissions (e.g. reviews, testimonials), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use in any medium the comments you forward to us.

10. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.

11. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains typographical errors or inaccuracies. We reserve the right to correct any errors and to change or update information at any time without prior notice.

12. Prohibited Uses
You are prohibited from using the site or its content:
• for any unlawful purpose;
• to solicit others to perform or participate in unlawful acts;
• to violate any international, federal, provincial or state regulations;
• to infringe upon our intellectual property rights or the rights of others;
• to submit false or misleading information;
• to upload or transmit viruses or any other malicious code.

13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

You agree that your use of, or inability to use, the service is at your sole risk. All products and services delivered to you are provided 'as is' and 'as available'.

14. Indemnification
You agree to indemnify, defend and hold harmless Eliora Healing House and our affiliates from any claim or demand made by any third party due to your breach of these Terms of Service.

15. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law.

16. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement.

17. Entire Agreement
These Terms of Service constitute the entire agreement between you and us and govern your use of the Service.

18. Governing Law
These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia.

19. Contact Information
Questions about the Terms of Service should be sent to us at eliorahealinghouse@gmail.com.

Booking Policy

• Bookings: All treatments are by appointment only. Book online or contact us directly to arrange your session.

• Mobile Appointments: Subject to availability. A travel fee applies and must be paid in advance.

• Cancellations: Please provide at least 24 hours’ notice for cancellations or changes. Late cancellations may incur a fee.

• Payment: Payments can be made via EFTPOS, credit card, direct deposit or cash.

• Health & Safety: If you are unwell, please reschedule. Client intake forms are required for all new clients.

Last updated: 20/5/2025

At Eliora Healing House, your privacy is important to us. This Privacy Policy outlines how your personal information is collected, used, and protected when you use our website or services.

What we collect:
• Name, contact information (email, phone)
• Booking and treatment details
• Payment information (processed securely via Square or equivalent)
• Client intake forms and wellness notes (kept confidential and secure)

How we use your information:
• To confirm appointments
• To process payments and send receipts
• To tailor your treatments to your needs
• To send promotional updates (only if you opt in)

Third-party Services:
We use trusted third-party tools (e.g., Square, booking software) that comply with data protection standards. We never sell or rent your personal data.

Your Rights:
You may request access, correction, or deletion of your personal data at any time by contacting eliorahealinghouse@gmail.com.

Returns Policy

Last updated: 20/5/2025

Due to the nature of our products and services, we have the following returns policy:

Physical Products:
• Returns are accepted for unopened and unused items within 14 days of purchase.
• Items must be in their original condition and packaging.
• Customers are responsible for return shipping unless the item is faulty or incorrect.
• To start a return, contact us at eliorahealinghouse@gmail.com with your order number.

Treatments/Services:
• Services (such as massage or spa treatments) are non-returnable and non-transferable.
• If you're unsatisfied with your treatment, please speak with us directly so we can make it right.

Refund Policy

Last updated: 20/5/2025

At Eliora Healing House, we strive to provide exceptional service and quality products. Our refund policy is as follows:

Services:
• No refunds for completed treatments.
• Cancellations made with at least 24 hours' notice can have deposits credited toward a future session.
• No-shows or late cancellations will forfeit their deposit.

Products:
• Refunds for physical products are only available if:
- The product is faulty, damaged, or incorrect upon delivery.
- You notify us within 7 days of receiving the product.
• Refunds will be processed via the original payment method once returned items are received and inspected.

Frequently Asked Questions

1. Where are you located?
We are based in Liverpool, NSW, Australia. Exact location details will be provided upon booking.

2. How do I book a treatment?
Bookings can be made online via our website using our secure system powered by Square.

3. What if I need to cancel my appointment?
Please notify us at least 24 hours in advance. Cancellations with less notice may result in loss of deposit.

4. Do you offer gift cards?
Yes! We can post it out to them, or to you, or if you prefer to come in and pick it up, we will have it ready for you.

5. Are your products natural?
Absolutely. All products are handcrafted using natural ingredients with no synthetic additives or preservatives.

6. Can I customise my body scrub or mask?
Yes! We offer customisable scrubs (salt, sugar, coffee) and a Green Tree Mask that can be tailored to your skin type.

7. Do I need to fill out a client form before a massage?
Yes, a short intake form is required to ensure your treatment is safe and tailored to your needs.